CRM / Chat optimization and tracking
How do you get additional information regarding your clients? How to best train your employees and help them improve their communication with clients and your conversion rates? Are you sure your chat support brings you the optimal conversion rates?
With our automation you will get up-to-date reports and if needed, all chats and messages exchanged with clients across multiple channels that can span from web chats, WeChat, social media, to emails and in some cases, even from phone calls.
This services includes:
- Planing of integration and testing your current tools and systems
- Unifying reporting and tracking of consumer communication
- Training on how to use the system in beta phase
- Unrolling the final approved version by clients
It takes up to two weeks to integrate the system after we get access to your accounts. Additionally payments to third party services may be required if you don't already use things such as professional email providers, google sheets, and other programs.